SKILLBITES 006 Focus on Customers
SKILLBITES 006 Focus on Customers - $49.00
- Welcome to SkillBites - Australasian Leadership Academy's (ALA) has developed a suite of eLearning content for self directed learning.
- Rapport Building in Customer Service
- Description: In this course, you'll learn how to improve client service (CS) by building rapport with customers. It covers paying close attention to customer needs, connecting with the customer, and being positive.
- Interacting with Customers
- Description: his course provides valuable advice on how to improve client service (CS) by building customer relationships with better customer conversations.
- Designing a Customer Service Strategy
- Description: In this course, you'll learn about techniques used to shape the direction of customer service in an organization, including mapping, researching, taking action on, and evaluating moments of truth.
- Dealing with Customer Service Incidents & Complaints
- Description: This course is intended to show the proper procedures and processes needed to provide an efficient client service (CS). It covers how to improve customer relationships to reduce conflict and enable service excellence.
- Polishing your skills for excellent customer service
- Description: In this course, you'll learn how to enhance your interactions with customers to project service excellence. You'll explore how to establish effective customer relationships that involve customers in problem solving.
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